ace666 Privacy Policy

ace666 is the data controller responsible for the personal information collected through the Platform at ace666.bio. For all privacy-related enquiries, including requests to exercise your data rights, you may contact us at:

• Email: [email protected] (plain text — not a clickable link)
• Platform: ace666.bio
• Support hours: Available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

We will acknowledge your enquiry within 2 business days and aim to resolve it within 14 business days.

The categories of personal data we collect depend on how you interact with the Platform. These categories include:

• Identity Data: Full name, date of birth, nationality, and copies of government-issued identification documents (e.g., National ID card, passport) where required for account verification.
• Contact Data: Email address and mobile phone number used during registration and for account communications.
• Financial Data: Payment method details sufficient to process deposits and withdrawals, including mobile banking account identifiers for bKash, Nagad, Rocket, and Upay transactions, and card details for Visa and Mastercard payments. We do not store full card numbers on our servers; card data is handled by our payment processing partners.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and winnings received through your ace666 account.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and session identifiers collected automatically when you access the Platform.
• Usage Data: Information about how you navigate and use the Platform, including pages visited, features used, game sessions, betting patterns, and time spent on the Platform.
• Communications Data: Records of your correspondence with our support team, including chat logs, emails, and any documents you provide.
• Verification Data: Responses to security questions, results of identity verification checks, and AML screening outcomes.

We collect data directly from you at registration and during use of the Platform, automatically via technical systems, and in some cases from third-party identity verification providers.

ace666 processes personal data for the following purposes:

• Account creation and management: To register your account, authenticate your identity at login, and manage your profile settings.
• Service delivery: To provide access to casino games, sports betting markets, live dealer tables, crash games, and other Platform features.
• Payment processing: To facilitate deposits and withdrawals through your chosen payment methods and to maintain accurate financial records.
• Identity verification and KYC: To comply with Know Your Customer (KYC) obligations, verify your age (21+ requirement), and confirm the legitimacy of your payment methods.
• Anti-money laundering (AML) compliance: To monitor transactions for suspicious activity and to fulfil our legal obligations under applicable AML regulations.
• Responsible gaming: To monitor gaming patterns for indicators of problem gambling and to administer self-exclusion, deposit limit, and cooling-off tools where requested.
• Customer support: To respond to your enquiries, investigate complaints, and resolve disputes.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and violations of our Terms & Conditions.
• Platform improvement: To analyse usage patterns in aggregate form to improve the Platform's performance, content, and user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time.

ace666 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to at registration, including operating your account and processing transactions.
• Legal obligation: Processing required to comply with KYC, AML, and other applicable legal obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and general service improvement, where these interests are not overridden by your rights.
• Consent: Processing for direct marketing and promotional communications, where you have explicitly opted in. You may withdraw consent at any time without affecting the lawfulness of prior processing.

The ace666 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to collect usage analytics. The categories of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to operate. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings, display options, and last-used payment method.
• Analytics cookies: Used to collect aggregated data about how Players use the Platform, helping us identify popular features and areas for improvement. These analytics are processed internally and are not shared with advertising networks.

You may manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

ace666 does not sell your personal data. We share personal information only in the following limited circumstances:

• Payment processors: We share the minimum financial data necessary with payment partners including bKash, Nagad, Rocket, Upay, and card network processors to facilitate transactions. These partners are contractually bound to process data only for the specified purpose.
• Identity verification providers: We may use third-party KYC service providers to assist with document verification and age checks. These providers act as data processors under our instruction.
• Game software providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session identifiers and game-play data necessary to deliver their games. They do not receive your full identity or financial data.
• Legal and regulatory authorities: We may disclose personal data to relevant authorities where required by law, court order, or to report suspected financial crime. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or asset sale involving ace666, your data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

All third-party data processors are subject to contractual obligations requiring them to maintain appropriate security measures and to process data only in accordance with our instructions.

ace666 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and regulatory requirements. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with AML record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years following the date of each transaction.
• Support communications: Retained for 3 years from the date of last contact, or longer where a dispute remains unresolved.
• Technical and usage data: Retained for up to 2 years in identifiable form, after which it may be anonymised and retained for aggregate analytics purposes.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised using industry-standard data destruction procedures.

ace666 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored at rest.
• Multi-factor authentication options for Player accounts.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Automated monitoring systems that detect and alert on unusual account activity in real time.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, we will notify affected Players as promptly as practicable.

Your personal data is primarily stored and processed on servers serving the Bangladesh and South Asia region. Where data is transferred to service providers operating outside this region, ace666 ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to protect your data to a standard equivalent to that described in this Policy.

By using the ace666 Platform, you acknowledge that your data may be transferred to and processed in countries outside Bangladesh where our service providers operate.

The ace666 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by an individual under 21, we will promptly delete that data and close the associated account.

If you believe a minor has registered on the Platform, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

With your consent, ace666 may send you promotional communications including bonus offers, game announcements, seasonal promotions (such as Eid, Pohela Boishakh, and Victory Day specials), and platform news via email or SMS.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences within your account settings.
• Contacting our support team at [email protected] with a request to unsubscribe.

Withdrawal of marketing consent does not affect the delivery of transactional communications such as deposit confirmations, withdrawal notifications, and security alerts, which are sent as part of our service delivery obligations.

ace666 reserves the right to update this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. For material changes that significantly affect how we process your data, we will provide direct notice to registered Players via their registered contact details at least 7 days before the changes take effect.

We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of the Platform after any changes are posted constitutes your acceptance of the revised Policy.